Reservation / Cancellation Policy

There are no refunds. If you cannot make it for the day you have booked, please let us know at least 48 hours in advance so that we can reschedule it to the next possible and available time for you. There is a 10% rescheduling fee if it is less than 48 hours notice.
If you don’t reschedule before your scheduled session, you forfeit your Splash Pass. Also note that we have different ticket prices for different days and that may also affect your final ticket cost.

Policy Notices

Rules and Safety: Please Read

We’re keeping the splashy fun safe! Splashifax is a physical and swimming-based experience. To ensure your safety, and the safety of all of our guests, we ask that you please read and adhere to our rules:
Guests who are found breaking these rules may be removed from the park without refund.

Listen to the Lifeguards

You must be a strong swimmer. The park is designed for strong and confident swimmers.

Feet first

Absolutely no swimming under the inflatables. The inflatables are massive structures held together by large chains. Any attempt to swim underneath may result in serious injury or death. Attempts to swim under any inflatable will also result in immediate eviction from the park, without refund.

One at a time up ladders. The ladders can turn into a slide very quickly with just one slip of the foot or hand, so one at a time is mandatory to keep from turning other participants into bowling pins.

Clear out quickly from the bottom of slides and jumping zones. Once you’ve hit the water at the bottom of a slide or jumping zone, please proceed away from that area as quickly as possible. Refrain from swimming in these areas.

Look before you jump or slide. Make sure to look for other guests before you jump or slide.

Do not jump down onto the inflatables. Except for designated jumping pillows.

No chasing and we do not recommend running. Surfaces are wet and slippery.

The use of drugs and/or alcohol is prohibited.

Those aged 12 and under need a guardian on the park with them. Yes, this means getting in the water and joining in on the fun!

Age & Usage Restrictions

Splashifax is for everyone age 5 and up and who are 30 lbs or heavier. Due to life jacket sizing and insurance requirements, we are not able to make exceptions.
Those aged 12 and under must be supervised by a guardian on the playground.
Pregnant women and people who are currently suffering from an injury or health condition are not advised to use the inflatables.

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